Terms of service

What Vinny does

Vinny is a service of Augment Inc. (“we”, “us”) for businesses. We set up an AI to answer your business’s phone: it talks with callers, answers from your menu, hours and prices, and takes pickup orders by phone. If a caller sincerely asks, it says it’s an AI.

When you go live, we connect it to the system you take orders on, and we stay in touch by email as your account manager.

Trying it

Sending our sign-up form asks us to set up a test number for you. It costs nothing and changes nothing on your line. We can say no, or ask you for more first.

You try it on a test number first. Nothing changes on your line until you say so, and you choose when your calls forward to it. Forwarding is set on your own line, so you can turn it off whenever you like, and we’ll show you how for your carrier.

Our demo number is there so you can hear how it sounds. Nothing ordered on it gets made and nobody gets charged.

Your part

• We read your menu, hours and prices from your own pages or from what you send us. Check them on your test number, and tell us when they change. It tells callers what it has.
• Make sure you have the right to forward the line you forward. What your carrier charges for forwarding is between you and your carrier.
• Allergies, and anything else a caller’s health depends on. It doesn’t promise what’s safe to eat. It tells callers what your menu says and to check with your kitchen. Your food and your menu’s words are yours to answer for.
• Telling callers. It doesn’t announce itself unless you ask it to. If a law that applies to you requires a notice about the AI, a transcript or a recording, tell us and we’ll add it to how the line answers.
• Your system’s login. If you give us a login to the system you take orders on, make sure it’s yours to give. We use it only to connect your system and enter the orders your phone takes. You can change it any time, though orders can’t go in until we have the new one.

What we can’t promise

It can mishear a caller, get an order wrong, or say something you wouldn’t. That’s why you start on a test number. We don’t promise how many calls it can take at once, any hours it will be available, or any result for your business, unless we’ve agreed it in writing.

Calls and transcripts

We keep transcripts of calls, and recordings where the law of the caller’s state lets a call be recorded with one side’s consent, and we use them to run your line and to improve Vinny. We keep them so you can hear them and so Vinny keeps getting better. Email us and we’ll delete yours. The Privacy page says more.

Price

Vinny costs $99 a month per location, with 300 minutes of calls a month for each location. The upgrade is $349 a month per location, with 1,500 minutes of calls a month for each location. Trying it on a test number is free. When you’re ready to forward your calls, we send you a go-live link that names your business and the price, or we agree a price with you in writing some other way. Paying on that link is how you agree to its price. We bill nothing we haven’t agreed.

Minutes

Your plan’s minutes count the time it spends on calls to your line. They start again each month, and what you don’t use doesn’t carry over. We text and email you when you’re getting close. When they run out it stops answering, and your calls ring straight to the number you gave us for reaching a person, or your mobile if you haven’t given us one, until your next month starts or you upgrade.

Upgrading

To upgrade, pay on the link we send you. That starts a new month at the new price that day, and we raise your minutes to 1,500 a month when the payment clears. We end your old plan, so it doesn’t charge you again. If you run out on the upgrade too, your calls ring through the same way until your next month starts, and we’ll work out more with you.

Paying

You pay by card, through Stripe, on the go-live page. It’s a subscription: your card is charged the price on that page each time it comes due, until you or we cancel it. It runs from the day you pay, whether or not you’ve turned forwarding on. We email you a receipt for each payment. After you pay, we show you your forwarding steps and send you a secure link for your system’s login, and you choose when to turn forwarding on.

Refunds

• If we can’t connect your system, tell us and we’ll refund what you paid.
• 30-day money-back guarantee. Ask for a full refund, for any reason, within 30 days of paying, and you get one. Email hello@hirevinny.com.

Staying in touch

We stay in touch by email as your account manager. Write to us about anything that goes wrong, or anything you’d like it to do. We’ll answer, and we take requests, but we don’t promise to build what you ask for.

Text messages

If you ask for your own test number and give us your mobile, on this site or on a call, Vinny texts you about that number, your minutes and your account, and answers what you write back. A caller who asks us to text them a link, and says yes when we offer it, gets that one link. Message frequency varies. Msg & data rates may apply. Reply HELP for help, or email us at hello@hirevinny.com. Reply STOP to opt out. Carriers are not liable for delayed or undelivered messages.

Stopping

Either of us can stop at any time. You stop by turning your forwarding off and telling us. Telling us cancels your subscription, and nothing more is charged after that. We stop by telling you in writing, with as much notice as we reasonably can. There’s no fee for stopping unless we’ve agreed one in writing.

The rest

The service is provided as described here and without other warranties. To the extent the law allows, our liability to you is limited to what you paid us in the 12 months before the claim. A signed agreement between us overrides this page where they differ. These terms are governed by the laws of the State of Texas. Nothing on this site is legal advice.

Contact

hello@hirevinny.com. Postal address: Augment Inc., 6113 Monte Cristo Ln, Plano, Texas 75024.